**
AlphaSense is seeking an Associate for their Customer & Product Support team in Canada, focusing on delivering exceptional customer service and technical support for their AI-driven market intelligence platform. The ideal candidate will have at least three years of relevant experience, a customer-first mindset, and the ability to work collaboratively in a remote environment.
**
Job Summary
This role serves as the first line of support to maximize customer value from AlphaSense's AI-driven market intelligence platform.
The team collaborates closely with product management and engineering to drive future product developments based on user feedback.
Candidates must maintain a stable professional home environment equipped for high-level support including dual-screen configurations.
Matching Summary
Match Score: 75
**
AlphaSense is seeking an Associate for their Customer & Product Support team in Canada, focusing on delivering exceptional customer service and technical support for their AI-driven market intelligence platform. The ideal candidate will have at least three years of relevant experience, a customer-first mindset, and the ability to work collaboratively in a remote environment.
**
Salary
Base: $60,000 - $75,000 CAD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program included
Skills & Requirements
Must-have
3+ years client/product support experience
Dual-screen home office setup required
Strong communication and problem-solving skills
Nice-to-have
Interest in AI and technology applications
Curious and proactive continuous improvement mindset
Experience with live training and chat functions
Key Requirements
3 or more years of client/product support experience
Stable home working environment with dual-screen capability