Senior Customer Success Manager

Affirm Payments

UK Remote
Base: £98,000 - £138,000 py; equity: grade 6; bene...
Remote
Strategic account management
Relationship management
Program management
Affirm Payments is seeking a Senior Customer Success Manager to oversee strategic accounts in the UK, focusing on driving growth and fostering relationships with large merchants. The role requires extensive experience in B2B client management, strong analytical skills, and the ability to manage cross-functional initiatives

Job Summary

  • Own and lead Affirm’s largest relationships with international partners to build connections, drive growth and oversee long-term strategy across multiple business units.
  • Develop and execute multi-year growth roadmaps, including product integrations, co-marketing strategies, and go-to-market expansions that drive significant GMV, revenue, and user acquisition.
  • Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.

Matching Summary

Match Score: 85

Affirm Payments is seeking a Senior Customer Success Manager to oversee strategic accounts in the UK, focusing on driving growth and fostering relationships with large merchants. The role requires extensive experience in B2B client management, strong analytical skills, and the ability to manage cross-functional initiatives.

Salary

Base: £98,000 - £138,000 per year; Equity: Grade 6; Benefits: 100% subsidised medical coverage, dental, vision, flexible spending wallets

Skills & Requirements

Must-have

  • Strategic account management
  • Relationship management
  • Program management
  • Cross-functional team orchestration
  • Data analysis and reporting
  • Executive presence

Nice-to-have

  • Consumer finance knowledge
  • SaaS solutions understanding
  • E-commerce experience

Key Requirements

  • 10+ years B2B client-facing experience
  • Experience driving complex initiatives
  • Strong written and verbal communication
  • Excellent analytical abilities
  • Experience structuring commercial contracts
  • Ability to adapt quickly

Work Rights

Not specified

Tailored Resume

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