Cfi - Technical Support

Fiserv

Base: $40,000.00-$50,500.00; bonus/equity: not spe...
Fully remote
Advanced tier 2 technical support
Troubleshoot application and system issues
Client-facing communication
As a CFI - Technical Support associate, you will provide advanced technical support to clients, resolving complex issues and ensuring high levels of satisfaction

Job Summary

  • As a CFI - Technical Support associate, you will provide advanced technical support to clients, resolving complex issues and ensuring high levels of satisfaction.
  • Your work helps maintain reliable, high-quality services that support our clients’ critical business operations.
  • Fiserv offers a Fuel Your Life program to support well-being, paid holidays, generous time away, and unparalleled professional growth opportunities.

Matching Summary

As a CFI - Technical Support associate, you will provide advanced technical support to clients, resolving complex issues and ensuring high levels of satisfaction.

Salary

Base: $40,000.00-$50,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, and disability insurance options available from day one.

Skills & Requirements

Must-have

  • advanced Tier 2 technical support
  • troubleshoot application and system issues
  • client-facing communication
  • ticketing or case management tools

Nice-to-have

  • financial technology products knowledge
  • basic network troubleshooting understanding
  • remote desktop support tools experience
  • contact center environment experience

Key Requirements

  • 2+ years technical support experience
  • 1+ year software troubleshooting experience
  • 1+ year technical documentation experience
  • Associate or Bachelor's degree or equivalent experience
  • Must possess valid and unrestricted U.S. work authorization

Work Rights

Must possess valid and unrestricted U.S. work authorization

Tailored Resume

Cover Letter