Sop Specialist

Intelcom Group

Quebec, Canada
Process mapping and sop development
Operational process documentation
Collaboration with operations and support teams
The Business Process & Operational Standards (SOP) Specialist plays a key role in developing, maintaining and improving business processes, standard operating procedures and work instructions across operational and support teams

Job Summary

  • The Business Process & Operational Standards (SOP) Specialist plays a key role in developing, maintaining and improving business processes, standard operating procedures and work instructions across operational and support teams.
  • At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent and enjoy a wide range of benefits including an on-site gym, employer-provided lunch, comprehensive group insurance, and more.
  • This position has been opened to address a genuine organizational need within the company, which embraces diversity, ensures equity, and fosters a true sense of belonging.

Matching Summary

The Business Process & Operational Standards (SOP) Specialist plays a key role in developing, maintaining and improving business processes, standard operating procedures and work instructions across operational and support teams.

Skills & Requirements

Must-have

  • Process mapping and SOP development
  • Operational process documentation
  • Collaboration with operations and support teams
  • Quality Management System (QMS) contribution
  • Documentation lifecycle management
  • Facilitation with subject-matter experts

Nice-to-have

  • Detail-oriented with quality mindset
  • Autonomous and execution-driven
  • Collaborative and responsive
  • Familiarity with logistics operations

Key Requirements

  • University degree in Operations or related field
  • 3–5 years relevant operational experience
  • Functional French and English
  • Basic experience in administrative coordination
  • ISO 9001 related certifications (asset)
  • BPMN 2.0 related certifications (asset)
  • Lean Six Sigma Green Belt (asset)

Work Rights

Not specified

Tailored Resume

Cover Letter