Base: $118,000 - $147,500; bonus/equity: not speci...
On-site
Data-driven insights
A/b testing design and execution
Sql and python proficiency
Partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience
Job Summary
Partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience.
Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time.
Lyft offers great medical, dental, and vision insurance options, mental health benefits, family building benefits, and 18 weeks of paid parental leave.
Matching Summary
Partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience.
Salary
Base: $118,000 - $147,500; Bonus/Equity: Not specified; Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled
Skills & Requirements
Must-have
Data-driven insights
A/B testing design and execution
SQL and Python proficiency
Cross-functional stakeholder partnership
Nice-to-have
Critical thinking and problem-solving
Building strong relationships
Customer support experience improvement
Key Requirements
5+ years of hands-on technical experience
Degree in a quantitative field
Ability to translate unstructured business problems