Quality Manager, Last Mile Aces - Quality

Amazon

Mh, IN, United States
On-site
Last mile logistics experience
Root cause analysis and corrective actions
Stakeholder relationship management
The Quality Manager will lead quality control and operational excellence initiatives within Amazon's last mile delivery operations to ensure exceptional customer service

Job Summary

  • The Quality Manager will lead quality control and operational excellence initiatives within Amazon's last mile delivery operations to ensure exceptional customer service.
  • This role involves conducting root cause analysis, managing multi-disciplinary projects, and collaborating with multiple stakeholders to drive continuous improvement.
  • The Last Mile ACES Quality team focuses on monitoring and improving key delivery performance metrics and implementing corrective measures across network, zone, and cluster levels.

Matching Summary

The Quality Manager will lead quality control and operational excellence initiatives within Amazon's last mile delivery operations to ensure exceptional customer service.

Skills & Requirements

Must-have

  • Last mile logistics experience
  • Root cause analysis and corrective actions
  • Stakeholder relationship management
  • Continuous improvement program delivery
  • Quality auditing and Kaizen leadership
  • Performance metrics development and reporting

Nice-to-have

  • Analytical thinking and problem solving
  • Cross-functional collaboration
  • Presentation to senior management
  • Lean and Six Sigma methodologies
  • Training coordination and execution
  • Customer experience focus

Key Requirements

  • Experience in last mile logistics
  • Ability to conduct root cause analysis
  • Experience managing multi-disciplinary projects
  • Familiarity with Lean and Six Sigma
  • Strong stakeholder engagement skills

Work Rights

Not specified

Tailored Resume

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