This role will enable reliable, ITIL‑aligned service delivery by configuring and governing the Jira and ITSM toolset — with a focus on workflows, fields, forms, SLAs, automations, request types, and reporting
Job Summary
This role will enable reliable, ITIL‑aligned service delivery by configuring and governing the Jira and ITSM toolset — with a focus on workflows, fields, forms, SLAs, automations, request types, and reporting.
Accrue up to an extra 12 days of leave per year through our Life Days program.
We’re a ‘ Family Friendly ’ certified w orkplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Matching Summary
This role will enable reliable, ITIL‑aligned service delivery by configuring and governing the Jira and ITSM toolset — with a focus on workflows, fields, forms, SLAs, automations, request types, and reporting.
Skills & Requirements
Must-have
configure Jira/Jira Service Management
ITIL processes configuration
translate policy into tool behaviour
build low-risk automations
curate and maintain Confluence content
produce dashboards and reports
Nice-to-have
world leading technology business
family friendly certified workplace
strengths and learning focus
familiarity with ServiceNow data models
experience in secure environments
Key Requirements
Proven experience configuring Jira/Jira Service Management
Practical application of ITIL processes
Strong stakeholder engagement skills
Highly detail-oriented
Australian Citizen and hold an active TSPV Clearance