Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping and lean six sigma methodologies
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools
Job Summary
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Candidates will collaborate with cross-functional teams to map existing support processes and align requirements for product teams enhancing digital agents.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field.
Matching Summary
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools KCS
Process mapping and Lean Six Sigma methodologies
SQL and data visualization tools proficiency
Experience with digital support technologies
Nice-to-have
AI chatbot and automated systems knowledge
KCS and Lean Six Sigma certification
Adaptable self-starter with strong communication
Experience in global customer support organizations
Key Requirements
Bachelor's degree in related field
8+ years as Business Process Analyst
5+ years in knowledge management and KCS
2+ years experience with SQL
Demonstrated process improvement methodology experience