Director Technology, Contact Center (onsite, Omaha Ne)

First National Bank of Omaha

Omaha, Nebraska, United States
Base: $136,655.00-$232,313.00; bonus/equity: not s...
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Minimum 5 years people management experience
Contact center or customer service technology expertise
Agile methodologies experience
** First National Bank of Omaha is seeking a Director of Technology for their Contact Center, responsible for leading technology teams and ensuring the delivery of innovative solutions. The ideal candidate should possess extensive experience in contact center technologies, team management, and financial forecasting, and should thrive in a fast-paced environment. **

Job Summary

  • The role involves leading a team to deliver results in a fast-paced, cross-functional environment focused on contact center modernization.
  • Candidates will be responsible for defining application roadmaps, managing vendor relationships, and acting as the technical escalation point.
  • The company offers competitive compensation, comprehensive benefits including medical and 401k matching, and a collaborative onsite culture in Omaha.

Matching Summary

Match Score: 75

** First National Bank of Omaha is seeking a Director of Technology for their Contact Center, responsible for leading technology teams and ensuring the delivery of innovative solutions. The ideal candidate should possess extensive experience in contact center technologies, team management, and financial forecasting, and should thrive in a fast-paced environment. **

Salary

Base: $136,655.00-$232,313.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k with match, HSA, Tuition Assistance

Skills & Requirements

Must-have

  • Minimum 5 years people management experience
  • Contact Center or Customer Service technology expertise
  • Agile methodologies experience
  • Financial forecasting and budgeting practices
  • Fast-paced environment adaptability

Nice-to-have

  • NICE cloud contact center solutions experience
  • Salesforce platform experience
  • Passion for coaching individuals
  • Leading Centers of Excellence (COE)
  • Strategic thought leadership capabilities

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Minimum 5 years managing people
  • Minimum 5 years Contact Center technology experience
  • Unrestricted US work authorization required

Work Rights

Must have unrestricted work authorization

Tailored Resume

Cover Letter