Case Manager Iii

Xometry

Denver, CO, United States
Base: $76,000-$99,000 annually; bonus/equity: annu...
On-site
Resolve complex customer and partner cases
Manage supplier orders and shipments
Project manage high line item orders
Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders

Job Summary

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders.
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues.
  • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume.

Matching Summary

Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders.

Salary

Base: $76,000-$99,000 annually; Bonus/Equity: annual bonus; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • Resolve complex customer and partner cases
  • Manage supplier orders and shipments
  • Project manage high line item orders
  • Coordinate across departments
  • Identify trends and propose solutions

Nice-to-have

  • Customer-first mindset
  • Proactive issue identification
  • Mentoring junior staff

Key Requirements

  • 5+ years of experience
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management experience
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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