Hybrid (transition to work-from-home after set criteria are met)
High school diploma or equivalent required
Strong computer and ehr data entry skills
Excellent verbal and written communication abilities
Baptist Health Medical Group is seeking a Healthcare Call Center Representative Scheduler to join their Patient Connection Hub in Jeffersontown, KY. This role involves managing patient calls, scheduling appointments, and providing customer support in a fast-paced environment, with a transition to remote work after meeting specific criteria
Job Summary
This role involves joining the Patient Connection Hub to streamline appointment scheduling and improve the customer service experience for patients across the state.
Agents are responsible for accepting incoming calls, making outbound calls, and resolving patient questions regarding referrals, pre-authorizations, and insurance verifications.
The position offers paid training and transitions to a Work-from-Home model after meeting specific criteria.
Matching Summary
Match Score: 85
Baptist Health Medical Group is seeking a Healthcare Call Center Representative Scheduler to join their Patient Connection Hub in Jeffersontown, KY. This role involves managing patient calls, scheduling appointments, and providing customer support in a fast-paced environment, with a transition to remote work after meeting specific criteria.
Skills & Requirements
Must-have
High School Diploma or equivalent required
Strong computer and EHR data entry skills
Excellent verbal and written communication abilities
Nice-to-have
Prior medical office experience preferred
Previous call center scheduling background
Ability to work in fast-paced environment
Key Requirements
Must pass thorough background check and drug screen