Senior Major Incident Manager

Capita

Belfast, United Kingdom
Significant experience managing major incidents
Strong background in itil-aligned incident management
Knowledge of itsm tools
You will lead a team delivering high-quality 24x7 incident management services

Job Summary

  • You will lead a team delivering high-quality 24x7 incident management services.
  • This role involves acting as an escalation point for complex major incidents.
  • Capita values creativity, growth, and inclusion in a collaborative environment.

Matching Summary

You will lead a team delivering high-quality 24x7 incident management services.

Skills & Requirements

Must-have

  • Significant experience managing major incidents
  • Strong background in ITIL-aligned Incident Management
  • Knowledge of ITSM tools

Nice-to-have

  • Strong leadership and people-management
  • Analytical problem-solving skills
  • Continuous-improvement mindset

Key Requirements

  • Experience supporting public-sector and private-sector clients
  • Experience with Microsoft 365 including SharePoint and Teams
  • Eligibility for SC clearance

Work Rights

Not specified

Tailored Resume

Cover Letter