Multinational Services Manager

Zurich Insurance Company Ltd

Toronto, Canada
Base: 81,000 – 131,000; bonus/equity: not specifie...
On-site
Service delivery in commercial underwriting
Manage operational and servicing activities
Customer experience management
Provide leadership in managing all servicing and operation activities for the Middle Market & Specialties Multinational Business Unit

Job Summary

  • Provide leadership in managing all servicing and operation activities for the Middle Market & Specialties Multinational Business Unit.
  • Liaise with internal & external stakeholders and colleagues globally to manage operational & servicing activities for a best-in-class customer experience.
  • This role offers a hybrid work model requiring three days per week of in-person presence.

Matching Summary

Provide leadership in managing all servicing and operation activities for the Middle Market & Specialties Multinational Business Unit.

Salary

Base: 81,000 – 131,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service Delivery in Commercial Underwriting
  • Manage operational and servicing activities
  • Customer experience management
  • Broker relationship management
  • Compliance with organizational standards

Nice-to-have

  • Continuous improvement mindset
  • Collaborative and customer-led team environment
  • AI-enabled recruitment process awareness

Key Requirements

  • Bachelors Degree and 5+ years underwriting experience
  • High School Diploma and 7+ years underwriting experience
  • Ability to travel for business
  • Valid Driver's License

Work Rights

Not specified

Tailored Resume

Cover Letter