Supervisor Scheduling/telecommunications - Pediatrics Central Administration

Washington University in St. Louis

St. Louis, Missouri, USA
Base: $45,600.00 - $75,300.00 annually; bonus/equi...
High-volume inbound calls
Accurate appointment booking
Exceptional customer service
This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions

Job Summary

  • This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.
  • The ideal candidate is a collaborative leader with experience in healthcare operations, call center management, and a commitment to service excellence.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Matching Summary

This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.

Salary

Base: $45,600.00 - $75,300.00 Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, free Metro transit U-Pass, 4 weeks caregiver leave, tuition coverage

Skills & Requirements

Must-have

  • High-volume inbound calls
  • Accurate appointment booking
  • Exceptional customer service
  • Analyze call center metrics
  • Manage work schedules
  • Coaching and guidance

Nice-to-have

  • Collaborative leader
  • Commitment to service excellence
  • Support departmental growth
  • Optimize patient experience

Key Requirements

  • High school diploma or equivalent
  • Computerized Appointment Scheduling (2 Years)
  • Managerial (1 Year)

Work Rights

Not specified

Tailored Resume

Cover Letter