Not specified; not specified; competitive benefits...
Onsite
7 years related technical experience
Associate's degree in automotive or diesel technology
Solid understanding of mechanical and electrical fundamentals
The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network, resolving complex service issues and authorizing warranty repairs autonomously
Job Summary
The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network, resolving complex service issues and authorizing warranty repairs autonomously.
This role involves mentoring less experienced specialists, creating technical content for new product introductions, and managing highly escalated cases involving key accounts.
Generac offers competitive benefits including health insurance, a 401k plan, and a unique Volunteer Time Off program that allows employees to give back to the community on company time.
Matching Summary
The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network, resolving complex service issues and authorizing warranty repairs autonomously.
Salary
Not specified; Not specified; Competitive Benefits: Health, Dental, Vision, 401k, Free onsite gym, Product loan, Discount programs
Skills & Requirements
Must-have
7 years related technical experience
Associate's degree in automotive or diesel technology
Solid understanding of mechanical and electrical fundamentals
Ability to read wiring diagrams and schematics
Knowledge of engine diagnostics and genset troubleshooting
Nice-to-have
Generac Master Certification or equivalent
Bilingual Spanish proficiency
Experience with SAP, GenService, Salesforce, and windchill
Developing leadership competencies
Bachelor's Degree in technical field
Key Requirements
7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators
Associate's degree in automotive or diesel technology or equivalent experience
Basic knowledge of control system programming
3 years of AC or DC Electrical experience (Preferred)
Generac Master Certification or equivalent (Preferred)