Manager, Cx Capability

Qurmit

Melbourne, VIC, Australia
Not specified; not specified; competitive salary p...
Hybrid
Customer experience capability management
Journey orchestration approaches
Voice of customer program management
This full-time, fixed term position until 31st of March 2027 offers a competitive salary package plus 17% superannuation and flexible working arrangements based at Melbourne CBD with hybrid work options

Job Summary

  • This full-time, fixed term position until 31st of March 2027 offers a competitive salary package plus 17% superannuation and flexible working arrangements based at Melbourne CBD with hybrid work options.
  • The role plays a key part in a Digital Journey Orchestration initiative and amplifies the Voice of Customer program to ensure insights are visible, actionable, and drive meaningful change across priority journeys.
  • The CX team is part of the Engagement Portfolio which supports RMIT's strategic agenda by protecting and enhancing its international brand, reputation, reach, and revenue through collaborative efforts across colleges and portfolios.

Matching Summary

This full-time, fixed term position until 31st of March 2027 offers a competitive salary package plus 17% superannuation and flexible working arrangements based at Melbourne CBD with hybrid work options.

Salary

Not specified; Not specified; Competitive salary package plus 17% Superannuation and Flexible Working Arrangements

Skills & Requirements

Must-have

  • Customer Experience Capability Management
  • Journey Orchestration Approaches
  • Voice of Customer Program Management
  • CX Research and Service Design
  • Stakeholder Collaboration and Influence
  • Digital Tools for CX (Qualtrics, Adobe Experience Cloud, Salesforce)

Nice-to-have

  • Inclusive Leadership and Team Development
  • Strategic and Analytical Thinking
  • Excellent Written and Presentation Skills
  • Flexible Working Arrangements
  • Passion for Equitable Access to Education

Key Requirements

  • Proven leadership in inclusive, high-performing teams
  • Experience leading journey orchestration and CX programs
  • Experience managing Voice of Customer programs
  • Experience embedding contemporary CX methods and tools
  • Working with Children and National Police Check
  • Pre-employment background checks
  • Commitment to child safe organisation and equal opportunity

Work Rights

Pre-employment background checks including Working with Children Check required

Tailored Resume

Cover Letter