The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude
Job Summary
The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude.
Employees must display excellent problem-solving skills and a high level of urgency to resolve complex issues related to information systems and product functionality.
LSEG offers a hybrid working model, tailored benefits including healthcare and retirement planning, and a commitment to a diverse, equitable, and inclusive work environment.
Matching Summary
The role is responsible for providing effective and timely support to customers of the Refinitiv Data Platform while ensuring a positive customer-focused attitude.
Skills & Requirements
Must-have
Resolve customer enquiries on first interaction
Log and classify calls in CRM system
Manage resolution process for data applications
Track enquiry progress and proactively update customers
Handle major outage communications
Escalate recurring problems to team leaders
Nice-to-have
Curiosity partnered with great persistence
Comfortability around remote troubleshooting
Willingness to undertake additional projects
Flexibility with rotational shift work
Strong problem management skills
Detail orientated with sound information probing
Key Requirements
University degree in IT or financial markets
Experience in customer service or contact center
Knowledge of APIs and Python programming
Familiarity with SaaS/PaaS/IaaS and Linux/DOS
Ability to work rotational shifts including weekends