This role will work closely with senior leadership to define the future of CIBC’s contact centres across service design, omnichannel capabilities and operating model
Job Summary
This role will work closely with senior leadership to define the future of CIBC’s contact centres across service design, omnichannel capabilities and operating model.
As a senior consultant you will translate strategic vision into actionable roadmaps; lead and drive strategic initiatives; and measure outcomes to ensure alignment with organizational objectives.
CIBC offers a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers.
Matching Summary
This role will work closely with senior leadership to define the future of CIBC’s contact centres across service design, omnichannel capabilities and operating model.
Skills & Requirements
Must-have
Enterprise Channels Strategy
Contact Centre Ecosystem
Omnichannel Capabilities
Strategic Initiative Leadership
Financial Modeling Acumen
Client Focus and Storytelling
Nice-to-have
Embrace Ambition and Strengths
Relationship-Oriented Bank
Inspire Outcomes Through Influence
Build Trust Through Authenticity
Comfortable with Uncertainty and Ambiguity
Key Requirements
Understanding of contact center multichannel distribution