Patient Service Representative Float Pool

Prnatech

Elkin, US
Base: $20.80 - $31.20; bonus/equity: not specified...
Patient demographic and insurance information accuracy
Insurance benefits verification
Patient out-of-pocket liability calculation
Greets patients, monitors patient flow, and ensures efficient and courteous care

Job Summary

  • Greets patients, monitors patient flow, and ensures efficient and courteous care.
  • Verifies insurance benefits, calculates and collects patient financial liability, and identifies patients needing financial assistance.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in career development.

Matching Summary

Greets patients, monitors patient flow, and ensures efficient and courteous care.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards including medical, dental, vision, life, disability, retirement match, PTO, educational assistance

Skills & Requirements

Must-have

  • Patient demographic and insurance information accuracy
  • Insurance benefits verification
  • Patient out-of-pocket liability calculation
  • Financial clearance policy adherence
  • Patient referral to Financial Counselor
  • Visit closure and follow-up scheduling
  • Knowledge of payer requirements and policies
  • Proactive communication of issues
  • Meeting productivity and accuracy targets
  • Excellent public relations with patients and staff

Nice-to-have

  • Problem identification and logical conclusion drawing
  • Articulate explanations of Medicare, HIPAA, EMTALA
  • Understanding of basic human anatomy and medical terminology
  • Positive demeanor during telephone conversations
  • Handling sensitive and confidential information
  • Ability to work with minimal supervision
  • Positive interaction with internal and external customers

Key Requirements

  • High school diploma or GED required
  • Patient access, insurance verification, billing, or certified medical assistant experience preferred
  • Experience with Microsoft Outlook, Word, and Excel
  • Experience with ADT software

Work Rights

Not specified

Tailored Resume

Cover Letter