Resident Services Coordinator - The Donald Coburn Centre
Anglicare
Castle Hill, AU
Resident-first mindset
Strong communication skills
Relationship building
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way
Job Summary
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.
This role oversees and coordinates Higher Everyday Living services (Everyday Plus at Anglicare) within our Residential Care Homes.
You’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future.
Matching Summary
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.
Skills & Requirements
Must-have
resident-first mindset
strong communication skills
relationship building
service delivery management
handling enquiries and complaints
Nice-to-have
compassion and empathy
proactive problem-solver
collaborative approach
contributing to innovation
Key Requirements
Proven experience in customer service, hospitality, or aged care
Subject Matter Expert for Higher Everyday Living IT systems