Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: r...
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Customer relationship management
State and local government customers
Saas implementation oversight
** Workday is seeking a Senior Customer Success Manager for its State and Local Government sector, focusing on ensuring customer satisfaction and value realization from Workday's products. The role emphasizes building strong relationships with customers and requires extensive experience in customer-facing services, particularly within a SaaS environment. **

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will support the State and Local government customer base, monitoring customer health and producing customer programs.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Customer Success Manager for its State and Local Government sector, focusing on ensuring customer satisfaction and value realization from Workday's products. The role emphasizes building strong relationships with customers and requires extensive experience in customer-facing services, particularly within a SaaS environment. **

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • State and Local government customers
  • SaaS implementation oversight
  • Customer health monitoring
  • Product roadmap communication

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government projects
  • Customer management in complex software/SaaS

Work Rights

Not specified

Tailored Resume

Cover Letter