Reservations Team Leader

Sofitel Sydney Wentworth

Phu Quoc, Vietnam
On-site
Accurate reservation processing
Timely guest inquiry responses
Monitor reservations queues
The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team

Job Summary

  • The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team.
  • The role ensures accurate reservation processing, timely responses to guest inquiries, and adherence to Rixos service standards.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.

Matching Summary

The Reservations Team Leader supports the Reservations Supervisor in coordinating the daily activities of the reservations team.

Skills & Requirements

Must-have

  • accurate reservation processing
  • timely guest inquiry responses
  • monitor reservations queues
  • on-the-job guidance to team members
  • maintain service quality

Nice-to-have

  • innovative and fast-growing group
  • challenging the norm
  • creative and rewarding environment
  • passionate about creating great experiences

Key Requirements

  • 1–2 years experience in hotel reservations
  • Experience in a 5-star hotel preferred
  • Hospitality diploma or relevant qualification
  • Excellent English communication skills
  • Familiarity with reservation systems and booking platforms

Work Rights

Not specified

Tailored Resume

Cover Letter