EssilorLuxottica is seeking a Customer Service Specialist in Azusa, CA, to manage VIP customer requests, provide quality service, and build strong relationships within the optical industry. The ideal candidate will have at least five years of optical experience and must hold an ABO certification
Job Summary
The role involves managing customer requests for a select set of VIP customers within the lab on behalf of Customer Service.
Employees will utilize technology systems to troubleshoot problem jobs and foster strong customer relationships to increase retention.
The position offers a competitive bonus and/or commission plan complementing a first-class total rewards package including health care and paid time off.
Matching Summary
Match Score: 85
EssilorLuxottica is seeking a Customer Service Specialist in Azusa, CA, to manage VIP customer requests, provide quality service, and build strong relationships within the optical industry. The ideal candidate will have at least five years of optical experience and must hold an ABO certification.
Salary
Base: $24.05 - $34.55; Bonus/Equity: Competitive bonus and/or commission plan available; Benefits: Health care, retirement savings, paid time off/vacation, employee discounts
Skills & Requirements
Must-have
Salesforce case management
Optical lab process flow knowledge
Data entry proficiency
Conflict resolution skills
Microsoft Office and Google Suite
Nice-to-have
Eclipse Order Entry experience
Optifacts system experience
VIP partner call participation
Onsite account visit capability
Self-motivated work style
Key Requirements
High School diploma or GED required
5 years related optical experience required
ABO certification required
Ability to conduct sensitive conversations with management