Project Manager Ii, Patient Experience

Mass General Brigham

Somerville, MA, United States
Base: $79,560.00 - $115,720.80/annual; bonus/equit...
Hybrid
Patient feedback data analysis
Patient experience strategy
Improvement initiatives implementation
The project manager supports the enhancement and improvement of overall patient experience for MGB

Job Summary

  • The project manager supports the enhancement and improvement of overall patient experience for MGB.
  • Maintain and deliver training programs for staff on best practices for patient interaction and service recovery.
  • At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

Matching Summary

The project manager supports the enhancement and improvement of overall patient experience for MGB.

Salary

Base: $79,560.00 - $115,720.80/Annual; Bonus/Equity: Not specified; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • patient feedback data analysis
  • patient experience strategy
  • improvement initiatives implementation
  • service recovery training
  • evidence based research review

Nice-to-have

  • groundbreaking medical discoveries
  • high performing teams
  • storytelling and statistics
  • adapt to fast paced environment

Key Requirements

  • 5 - 7 years of project management experience
  • Bachelor's Degree Related Field of Study or equivalent years of experience
  • Master's Degree Related Field of Study preferred
  • Team leadership experience 0-1 year

Work Rights

Not specified

Tailored Resume

Cover Letter