It Support Specialist - Mid Level

GENSLER

Not specified; annual bonus mentioned; comprehensi...
Fully remote
3-5 years it support experience
Microsoft o365 cloud services knowledge
Windows 10 and windows 11 administration
Gensler is seeking a Mid-Level IT Support Specialist to provide first-line support for end-user incidents, focusing on customer service and collaboration within a globally distributed team. The ideal candidate will have extensive knowledge of Microsoft O365, strong problem-solving skills, and at least three years of experience in IT support

Job Summary

  • This role focuses on returning staff to billability quickly by resolving technology failures with minimal supervision.
  • The position requires extensive collaboration with a global distributed team to share critical information and cross-train members.
  • Gensler offers comprehensive benefits including subsidized health insurance, an annual bonus, and tuition reimbursement for eligible programs.

Matching Summary

Match Score: 85

Gensler is seeking a Mid-Level IT Support Specialist to provide first-line support for end-user incidents, focusing on customer service and collaboration within a globally distributed team. The ideal candidate will have extensive knowledge of Microsoft O365, strong problem-solving skills, and at least three years of experience in IT support.

Salary

Not specified; Annual bonus mentioned; Comprehensive benefits including subsidized health and life insurance

Skills & Requirements

Must-have

  • 3-5 years IT support experience
  • Microsoft O365 cloud services knowledge
  • Windows 10 and Windows 11 administration
  • Power BI reporting and dashboard creation
  • Active Directory user and group management
  • Bilingual English and Spanish fluency

Nice-to-have

  • Experience in architecture or engineering industry
  • Apple MacBook configuration and support skills
  • Server virtualization and administration assistance
  • Process automation expertise
  • Strong customer service orientation
  • Willingness to travel to satellite offices

Key Requirements

  • Bachelor's Degree in Technology, Engineering, or Computer Science
  • Minimum 3 years of prior IT technical support experience
  • A+ Certification in desktop support or willingness to achieve within one year
  • Ability to lift and move PC equipment up to 50 lbs
  • Current knowledge of MS Teams telephones and iPhone enterprise support

Work Rights

Not specified

Tailored Resume

Cover Letter