Travel & Expenses Customer Support - German Speaker

ATR (Airbus/Leonardo)

Coimbra, Portugal
**
Fluency in english and german
1+ year customer support experience
Strong phone contact handling skills
** ATR (Airbus/Leonardo) is seeking a German-speaking individual for a Travel & Expenses Customer Support role based in Coimbra, Portugal. The position involves managing customer inquiries and providing assistance while ensuring a positive customer experience. **

Job Summary

  • The role involves managing incoming phone calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.
  • Employees are responsible for identifying traveler needs, resolving complaints, and providing accurate information based on company policies and tax laws.
  • The position offers a hybrid working model with opportunities for diverse career growth within Airbus European core countries.

Matching Summary

Match Score: 75

** ATR (Airbus/Leonardo) is seeking a German-speaking individual for a Travel & Expenses Customer Support role based in Coimbra, Portugal. The position involves managing customer inquiries and providing assistance while ensuring a positive customer experience. **

Skills & Requirements

Must-have

  • Fluency in English and German
  • 1+ year customer support experience
  • Strong phone contact handling skills

Nice-to-have

  • Service Now knowledge preferred
  • KDS NEO experience is a plus
  • Ability to adapt to different characters
  • Proven client service representative experience
  • Awareness of compliance risks

Key Requirements

  • 1+ years work experience in Customer Support
  • Fluency in English and German languages
  • Proficiency with standard office software

Work Rights

Not specified

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