Vice President Customer Experience (cx)

Generac Power Systems Inc

**
15 years progressive leadership experience
10 years leading cx and crm functions
Bachelor degree in business or operations
** Generac Power Systems Inc. is seeking a Vice President of Customer Experience (CX) to lead its global CX and CRM strategy, focusing on enhancing customer interaction, operational efficiency, and team leadership. The ideal candidate will possess significant experience in customer contact centers, CRM systems, and team building, with a strong emphasis on process improvement and cross-functional collaboration. **

Job Summary

  • The Vice President Customer Experience is responsible for leading the global Customer Experience and CRM strategy to realize best-in-class value chain performance.
  • This leader will work end-to-end to transform Customer Contact Management and CRM processes by improving talent, processes, and business technologies.
  • Outstanding leadership, communication, and organizational skills are essential as this role requires cross-functional partnership with all supporting core functions.

Matching Summary

Match Score: 75

** Generac Power Systems Inc. is seeking a Vice President of Customer Experience (CX) to lead its global CX and CRM strategy, focusing on enhancing customer interaction, operational efficiency, and team leadership. The ideal candidate will possess significant experience in customer contact centers, CRM systems, and team building, with a strong emphasis on process improvement and cross-functional collaboration. **

Skills & Requirements

Must-have

  • 15 years progressive leadership experience
  • 10 years leading CX and CRM functions
  • Bachelor Degree in Business or Operations
  • Global cross-functional partnership skills
  • End-to-end value chain process design

Nice-to-have

  • Experience with merger and acquisition integration
  • Pricing design and execution expertise
  • Matrix organization management experience
  • Strong empathy and conflict management skills
  • Passion for solving improvement opportunities

Key Requirements

  • 15 years progressive leadership experience
  • 10 years leading CX, CRM, ERP, and digital tools
  • Bachelor Degree in Business, Finance, Supply Chain, Operations, or Customer Care

Work Rights

Not specified

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