Head Of Intake & Evaluation

Advocateslawcareers

Seattle, WA, United States
On-site
Lead customer service sales and attorney teams
Own end-to-end intake process management
Oversee front-end correspondence and case evaluation
The role involves leading a group of roughly 25 people from customer service, sales, and attorney teams to shape the client's first 90 days

Job Summary

  • The role involves leading a group of roughly 25 people from customer service, sales, and attorney teams to shape the client's first 90 days.
  • Candidates must treat intake and evaluation as a revenue-critical operation reliant upon excellent customer experience and quantitative data analysis.
  • The ideal leader will unify three connected teams into a single seamless client experience while ensuring cases move through evaluation quickly.

Matching Summary

The role involves leading a group of roughly 25 people from customer service, sales, and attorney teams to shape the client's first 90 days.

Skills & Requirements

Must-have

  • Lead customer service sales and attorney teams
  • Own end-to-end intake process management
  • Oversee front-end correspondence and case evaluation
  • Ensure clean handoff to legal teams
  • Drive data-informed process improvement

Nice-to-have

  • Deep empathy for accident victims
  • Balance warmth with urgency in leadership
  • Experience in personal injury law context
  • Ability to coach through difficult conversations

Key Requirements

  • Leadership experience managing cross-functional teams
  • Background in customer service or sales operations
  • Strong analytical skills for process evaluation

Work Rights

Not specified

Tailored Resume

Cover Letter