Vp Gtsm Clientman Tribe And Singapore Support Lead

Barclays

Pune, Maharashtra, India
Not specified; not specified; not specified
Hybrid (with support for singapore business hours and rotational on-call availability)
13 years l2/l3 application support experience
Itil v3 or above foundation certified
Lead end to end run the bank services
Barclays is seeking a Vice President for their GTSM Clientman Tribe and Singapore Support role in Pune, India. The ideal candidate will have extensive experience in application support, particularly in managing complex technology infrastructure, and will be responsible for leading service management efforts to ensure operational excellence

Job Summary

  • The role requires effectively monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues.
  • Candidates must possess 13 years of L2/L3 Application Support experience and lead end-to-end Run the Bank services across complex estates.
  • The position involves driving observability, automation, and GenAI initiatives to reduce toil and improve service predictability within a regulated enterprise.

Matching Summary

Match Score: 85

Barclays is seeking a Vice President for their GTSM Clientman Tribe and Singapore Support role in Pune, India. The ideal candidate will have extensive experience in application support, particularly in managing complex technology infrastructure, and will be responsible for leading service management efforts to ensure operational excellence.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 13 years L2/L3 Application Support Experience
  • ITIL v3 or above foundation certified
  • Lead end to end Run the Bank services
  • Deep expertise in Incident Problem Change Management
  • Experience with SQL Oracle MS SQL queries
  • Unix/Linux environment management experience

Nice-to-have

  • SRE principles including SLIs SLOs error budgets
  • AWS and API based applications experience
  • GenAI enabled service management capabilities
  • Shell scripting for log management
  • Strong stakeholder influencing and negotiating skills

Key Requirements

  • 13 years of L2/L3 Application Support Experience
  • ITIL v3 or above foundation certification
  • Leadership experience in geographically distributed teams
  • Regulatory resilience testing and audit readiness experience

Work Rights

Not specified

Tailored Resume

Cover Letter