Gbs Operations Supervisor

UPS

Ph, Philippines
Contact center operations management
Performance data analysis
Customer call quality coaching
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She develops action plans and works side-by-side with most help needed employees to provide instruction and assistance.
  • This position makes recommended operational changes as needed to ensure calls are handled efficiently and service commitments are met.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • Contact center operations management
  • Performance data analysis
  • Customer call quality coaching
  • Operational process improvement
  • Team supervision and development

Nice-to-have

  • Experience managing customer relationships
  • Experience supervising others
  • Proficiency with Microsoft Office Suite
  • Ability to resolve escalated customer issues
  • Strong detail orientation

Key Requirements

  • Bachelor’s Degree or International equivalent
  • Experience managing customer relationships preferred
  • Experience supervising others preferred

Work Rights

Not specified

Tailored Resume

Cover Letter