Novahealthcare seeks a Servicing Representative to provide exceptional customer service for Pharmacy Benefit Dimensions (PBD) customers. The ideal candidate should possess strong communication skills and experience in a healthcare or call center environment, and will play a key role in addressing customer inquiries and ensuring compliance with regulatory standards
Job Summary
The Servicing Representative is a customer service professional who will display confidence, a passion for service, and practice empathetic listening towards all Pharmacy Benefit Dimensions (PBD) customers.
They will utilize system tools and resources to address and resolve inquiries; provide benefit clarification and eligibility; communicate claim and reimbursement information, facilitate proper utilization of policies and procedures, coordinate resolution to streamline processes; make demographic changes; and educate customers on regulatory policies and procedures.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.
Matching Summary
Match Score: 75
Novahealthcare seeks a Servicing Representative to provide exceptional customer service for Pharmacy Benefit Dimensions (PBD) customers. The ideal candidate should possess strong communication skills and experience in a healthcare or call center environment, and will play a key role in addressing customer inquiries and ensuring compliance with regulatory standards.
Salary
Base: $20.00 hourly; Bonus/Equity: scorecard incentive; Benefits: full range of benefits and generous paid time off
Skills & Requirements
Must-have
Empathetic listening
Resolve all inquiries
Benefit clarification and eligibility
Communicate claim and reimbursement information
Facilitate proper utilization of policies
Coordinate resolution to streamline processes
Make demographic changes
Educate customers on regulatory policies
Nice-to-have
Passion for service
Trusted Advisor
Innovative
Excellence
Guardianship
Dedication
Caring
Key Requirements
High school diploma or GED required
Six (6) months of experience working for a health insurance company, physician’s office or pharmacy required