Airport Application Support Specialist (propworks)

Amadeus

Taguig, Philippines
Hybrid
2nd level support
Incident management and resolution
Sap/erp applications
You will be responsible for resolving and managing Propworks incidents by connecting internal departments and the customer

Job Summary

  • You will be responsible for resolving and managing Propworks incidents by connecting internal departments and the customer.
  • This position requires direct coordination with multiple sites, ensuring alignment across organizations.
  • Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.

Matching Summary

You will be responsible for resolving and managing Propworks incidents by connecting internal departments and the customer.

Skills & Requirements

Must-have

  • 2nd level support
  • Incident management and resolution
  • SAP/ERP applications
  • Oracle/SQL
  • Cloud solutions
  • Remote management
  • PROPworks application support

Nice-to-have

  • Airport operation background
  • Collaboration and critical thinking
  • Results oriented person
  • Minimal supervision

Key Requirements

  • Degree in IT, Computer Science/Engineering, or Business Administration
  • Relevant work experience
  • Experience with Contract and Billing and Revenue Consolidation applications / ERP systems
  • Experience in being the single point of contact
  • Incident and Problem Management experience
  • Handling escalations and root cause analysis
  • Databases and database engines
  • Remote management software
  • Cloud vs local solutions

Work Rights

Not specified

Tailored Resume

Cover Letter