Senior Manager, Customer Success Management, Technical (people Manager)

Salesforce

7+ years enterprise software experience
3+ years people management experience
Deep salesforce platform knowledge
This role involves directly managing a team of 8–15 Technical CSMs to drive customer success for technically sophisticated enterprise accounts

Job Summary

  • This role involves directly managing a team of 8–15 Technical CSMs to drive customer success for technically sophisticated enterprise accounts.
  • The position requires deep hands-on knowledge of the Salesforce platform, including architecture reviews, security guidance, and proactive feature recommendations.
  • Candidates must possess native Japanese proficiency and business-level English to collaborate effectively with global stakeholders and customers.

Matching Summary

This role involves directly managing a team of 8–15 Technical CSMs to drive customer success for technically sophisticated enterprise accounts.

Skills & Requirements

Must-have

  • 7+ years enterprise software experience
  • 3+ years people management experience
  • Deep Salesforce platform knowledge
  • Native Japanese language proficiency
  • Manage team of 8-15 Technical CSMs

Nice-to-have

  • Salesforce certifications preferred
  • Experience with AI/Agentforce capabilities
  • Strong coaching and mentoring skills
  • Data-driven decision making approach
  • Cross-functional partnership building

Key Requirements

  • 7+ years in enterprise software or SaaS platforms
  • 3+ years in people management or team leadership
  • Native Japanese language proficiency required
  • Business-level English communication skills
  • Salesforce certifications (Administrator, App Builder, etc.)

Work Rights

Not specified

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