This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure
Job Summary
This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure.
The Triage Technician will be responsible for precise intake, initial troubleshooting, and consistent execution of runbooks before routing issues to L1/L2 teams.
Candidates must demonstrate a foundational understanding of data center environments including servers, networking, storage, and power/cooling infrastructure.
Matching Summary
This role serves as the initial point of contact for incoming support requests related to server hardware and infrastructure.
Skills & Requirements
Must-have
accurate ticket intake and documentation
basic server infrastructure troubleshooting
adherence to runbooks and workflows
escalation criteria execution
service level agreement compliance
Nice-to-have
strong problem-solving skills
fast-paced team environment adaptability
familiarity with helpdesk software
curiosity for continuous learning
Key Requirements
High School Diploma or equivalent
Foundational IT infrastructure education or coursework