Sr Manager, Vendor & Integration Platform Support

INGRAM MICRO

Multiple Locations
Base: usd $105,500.00 - $179,400.00 py; bonus/equi...
Ai-enabled proactive support
Knowledge-centered service (kcs)
Api and xml integrations
Lead global support for Xvantage for Vendors (X4V) and Xvantage Integrations (XI), critical components of Ingram Micro's platform-driven transformation

Job Summary

  • Lead global support for Xvantage for Vendors (X4V) and Xvantage Integrations (XI), critical components of Ingram Micro's platform-driven transformation.
  • Reimagine support by shifting from reactive ticket resolution to AI-enabled, knowledge-driven, and self-service support, focusing on platform reliability and operational efficiency.
  • Drive the evolution of support through AI copilots, automated issue detection, and embedding support intelligence directly into the Xvantage platform.

Matching Summary

Lead global support for Xvantage for Vendors (X4V) and Xvantage Integrations (XI), critical components of Ingram Micro's platform-driven transformation.

Salary

Base: USD $105,500.00 - $179,400.00 per year; Bonus/Equity: Eligible for annual bonus or sales incentives and long-term incentives; Benefits: Healthcare, PTO, parental leave, 401(k) with match, disability, life insurance, wellbeing benefits

Skills & Requirements

Must-have

  • AI-enabled proactive support
  • Knowledge-Centered Service (KCS)
  • API and XML integrations
  • Platform reliability metrics
  • Global team leadership

Nice-to-have

  • Developer experience improvement
  • Vendor onboarding optimization
  • Self-service adoption
  • Continuous improvement culture

Key Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 7+ years in digital platform customer/vendor support
  • 5+ years managing a global team
  • Experience with API/XML integrations

Work Rights

Not specified

Tailored Resume

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