Manager, Technical Support Delivery- Talent

Workday

**
Lead technical support team
Customer support for enterprise software
Saas, oracle, sap, netsuite, zuora, infor, taleo, onsite erp, peoplesoft, kronos, cornerstone experience
** Workday is seeking a Manager for Technical Support Delivery to lead a team providing customer support for its enterprise software applications. The ideal candidate should have significant experience in technical team leadership and customer support engineering, particularly within the SaaS and HCM spaces. **

Job Summary

  • Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
  • Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
  • Assess key metrics for supported product area, analyzing the data for improvement ideas, and taking action to drive change.

Matching Summary

Match Score: 75

** Workday is seeking a Manager for Technical Support Delivery to lead a team providing customer support for its enterprise software applications. The ideal candidate should have significant experience in technical team leadership and customer support engineering, particularly within the SaaS and HCM spaces. **

Skills & Requirements

Must-have

  • Lead technical support team
  • Customer support for enterprise software
  • SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone experience
  • Manage software engineering teams
  • Escalation management for customer issues
  • Monitor for critical situations
  • Case handling and escalation process

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Work-life balance and wellbeing champion

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications
  • Prior experience with HCM, Talent Acquisition, Learning
  • Prior experience with Knowledge-centered service (KCS)

Work Rights

Not specified

Tailored Resume

Cover Letter