Responsable De Service Amélioration Continue (h/f) - Cdd
Assurant Inc
Aix, France
Hybrid
Continuous improvement methodology
Customer journey optimization
Operational performance enhancement
The role is central to structuring and implementing continuous improvement within the Operations Department, optimizing customer and manager journeys, enhancing operational performance, and contributing to tool and process transformation
Job Summary
The role is central to structuring and implementing continuous improvement within the Operations Department, optimizing customer and manager journeys, enhancing operational performance, and contributing to tool and process transformation.
Key responsibilities include managing and developing a team, piloting the operational deployment of customer and management journeys, securing and optimizing customer journeys, and ensuring alignment of client management tools.
Joining Assurant offers a rich human experience in a recognized international company with attractive benefits, including a hybrid work model for better work-life balance, and a commitment to supporting employees with disabilities.
Matching Summary
The role is central to structuring and implementing continuous improvement within the Operations Department, optimizing customer and manager journeys, enhancing operational performance, and contributing to tool and process transformation.