Job Summary

• The Manager, Crisis and Critical Needs, leads the University’s Crisis and Critical Needs (CCN) program within Student Wellbeing Services, ensuring a coordinated, trauma‑informed, and equity‑centered response for students experiencing acute distress, safety concerns, or disruptive behaviors.
• Primary Responsibilities include defining and implementing consistent departmental practices for crisis triage, risk/safety planning, documentation, post‑incident review, and referral/hand‑offs, including service level agreements (SLAs).
• This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Matching Summary

Salary

Pay Range: $95,300.00 - $157,300.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, telehealth and mental healthcare, HSA/FSA, life insurance, disability, supplemental coverages, legal/identity theft, retirement savings plan, wellbeing program, discounted WGU tuition, flexible PTO, paid sick time, 11 paid holidays, parental leave

Skills & Requirements

Key Requirements

• Master’s Degree in Social Work (MSW)
• Active and relevant clinical licensure (LCSW, LPC, or equivalent)
• 7 years of experience in crisis/behavioral health/student-support
• 3 years of experience in higher-education leadership with supervisory responsibilities
• 2 years of experience with BIT/CARE/threat-assessment leadership

Work Rights