Team Lead

TaskUs

Navi Mumbai, India
Fully remote
1 year of team leader experience
Experience managing 10+ teammates
Customer support role experience
As a Team Leader, you will manage the day-to-day planning and operations of your team

Job Summary

  • As a Team Leader, you will manage the day-to-day planning and operations of your team.
  • You must be organized and be able to handle responsibility.
  • Your team will be able to deliver a superior customer experience which is the main thrust of your department.

Matching Summary

As a Team Leader, you will manage the day-to-day planning and operations of your team.

Skills & Requirements

Must-have

  • 1 year of Team Leader experience
  • Experience managing 10+ teammates
  • Customer support role experience

Nice-to-have

  • Experience with CSAT/QA metrics
  • Ability to work rotational shifts
  • Strong coaching and training skills

Key Requirements

  • Experience in international BPO
  • Managed customer facing metrics
  • Previous experience in phone, email, and live chat support

Work Rights

Not specified

Tailored Resume

Cover Letter