Telecom Support Engineer Ii (zendesk Technical Focus)

Concentrix

PHL, US
Fully remote
Zendesk platform administration
Api and webhook integrations
English language proficiency
This role involves comprehensive support of the Zendesk platform for over 50 customers, including new implementations and maintenance activities

Job Summary

  • This role involves comprehensive support of the Zendesk platform for over 50 customers, including new implementations and maintenance activities.
  • The position requires strong technical proficiency in software integrations using APIs, webhooks, and CRM systems to troubleshoot complex issues.
  • Concentrix offers a remote work environment within a global team recognized as one of the World's Best Workplaces.

Matching Summary

This role involves comprehensive support of the Zendesk platform for over 50 customers, including new implementations and maintenance activities.

Skills & Requirements

Must-have

  • Zendesk platform administration
  • API and webhook integrations
  • English language proficiency
  • Flexible global working hours
  • CRM system troubleshooting

Nice-to-have

  • Innovative thinking attitude
  • Zendesk certification
  • Experience with Java or Python
  • Strong verbal communication skills
  • Adaptability in fast-paced environment

Key Requirements

  • 2-3 years SaaS implementation experience
  • 2-3 years Zendesk security management
  • 1-2 years HTML/JSON/JavaScript troubleshooting
  • Zendesk Administrator expertise
  • Training and coaching internal teams

Work Rights

Not specified

Tailored Resume

Cover Letter