The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers
Job Summary
The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers.
The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers.
Skills & Requirements
Must-have
FIX messaging protocol understanding
FX market experience
Customer service skills
Technical user configurations
Automated solutions for manual processes
Nice-to-have
Strong analytical and logical thinking
Collaborative and creative culture
Continuous improvement mindset
Adaptable to new processes
Key Requirements
Degree or equivalent experience level
Proven Customer Service skills and experience
Understanding or working experience with FIX messaging protocol
FX market experience, understanding of FX products and order behaviours
Experience working in a professional and customer-focused environment