24.5 hours per week, on a rota'd basis monday to saturday, between 8am & 6pm (hybrid).
Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
Santander is seeking a Customer Experience Advisor for their Weymouth Branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, queries, and providing support both in-person and over the phone, with flexible working hours
Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
Santander offers a competitive salary, 25 days' holiday, voluntary healthcare benefits, an 8% pension contribution, and opportunities for personal and professional growth.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for their Weymouth Branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, queries, and providing support both in-person and over the phone, with flexible working hours.
Salary
Base: £25,000; Benefits: £500 annual cash allowance plus holiday, healthcare, pension, protection, share plans, product discounts, wellbeing support, family leave, volunteering opportunities, global growth opportunities
Skills & Requirements
Must-have
outstanding customer service
effective communication with customers
day-to-day transactions and queries
customer fraud and scam protection
acting as first point of contact
Nice-to-have
desire to go above-and-beyond
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service