Service Expert Ii

Terex/Genie

Barueri, São Paulo, Brazil
Hybrid
Technical support via phone and email
On-site diagnostics and parts support
Customer relationship building
Terex/Genie is seeking a Service Expert II to provide technical support for Genie equipment in Brazil and South America. The role involves coordinating with various departments to enhance service quality and improve customer satisfaction, all while adhering to the company's commitment to safety and inclusivity

Job Summary

  • As a Service Expert II at Terex/Genie, you will provide technical support to Genie customer technicians in Brazil and South America via telephone, email, and occasionally through on-site visits.
  • You will work in close coordination with technical support, warranty, and training departments to identify areas for improvement and implement actions.
  • The role involves maintaining client contact, ensuring field activities align with HSE policy, monitoring KPIs, and conducting audits at Authorized Service Centers.

Matching Summary

Match Score: 85

Terex/Genie is seeking a Service Expert II to provide technical support for Genie equipment in Brazil and South America. The role involves coordinating with various departments to enhance service quality and improve customer satisfaction, all while adhering to the company's commitment to safety and inclusivity.

Skills & Requirements

Must-have

  • Technical support via phone and email
  • On-site diagnostics and parts support
  • Customer relationship building
  • Product quality incident investigation
  • Product training delivery

Nice-to-have

  • Inclusive work culture
  • Commitment to excellence
  • Innovation and diversity

Key Requirements

  • Technical support experience
  • Experience with Genie equipment
  • Ability to travel for on-site visits
  • Proficiency in Portuguese and English

Work Rights

Not specified

Tailored Resume

Cover Letter