Principal Product Manager, Omnichannel Experience Platform
Sky (Comcast)
Fully remote
10+ years product management experience
5+ years shared enterprise platform ownership
Strategic roadmap prioritization and tradeoff decisions
This role involves owning the strategy and capability roadmaps for enterprise omnichannel platforms that support assisted and unassisted customer journeys across multiple channels
Job Summary
This role involves owning the strategy and capability roadmaps for enterprise omnichannel platforms that support assisted and unassisted customer journeys across multiple channels.
The successful candidate will partner closely with engineering, architecture, and business teams to translate complex needs into scalable, compliant, and resilient platform solutions.
Comcast offers an award-winning technology team environment where employees are recognized, rewarded, and encouraged to innovate while bringing their authentic selves to work.
Matching Summary
This role involves owning the strategy and capability roadmaps for enterprise omnichannel platforms that support assisted and unassisted customer journeys across multiple channels.
Skills & Requirements
Must-have
10+ years product management experience
5+ years shared enterprise platform ownership
Strategic roadmap prioritization and tradeoff decisions
Cross-functional stakeholder alignment with engineering
AI-enabled product capabilities evaluation
Nice-to-have
Experience with Salesforce Service Cloud or Genesys
Background in telecom, media, or streaming environments
Knowledge of customer identity and state management
Familiarity with contact center tools and IVR systems