Team Leader

Probe Group

Makati City, Philippines
On-site
Manage day-to-day planning
Deliver superior customer experience
People management and development
Probe Group is seeking a Team Leader for their contact center in Makati City and Eastwood, Quezon City, Philippines. The role involves managing a team of agents, ensuring performance targets are met, and enhancing customer experience

Job Summary

  • The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.
  • Duties include managing the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components.
  • The role requires strong verbal and written communication, good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

Matching Summary

Match Score: 85

Probe Group is seeking a Team Leader for their contact center in Makati City and Eastwood, Quezon City, Philippines. The role involves managing a team of agents, ensuring performance targets are met, and enhancing customer experience.

Skills & Requirements

Must-have

  • manage day-to-day planning
  • deliver superior customer experience
  • people management and development
  • operational management and adherence
  • call monitoring and coaching

Nice-to-have

  • driven by curiosity
  • enriched by a purpose
  • thinking big and working with innovative minds

Key Requirements

  • At least 2 years of Team Leader experience
  • Customer Service, Sales or Escalations background
  • strong verbal and written communication
  • Good problem solving and critical thinking skills
  • amenable to work in Eastwood, Quezon City

Work Rights

Not specified

Tailored Resume

Cover Letter