Customer Solutions Specialist

Probe Group

Melbourne, Victoria, Australia
Competitive bpo rates; penalties included; not spe...
Fully remote
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Computer proficiency with willingness to learn
The role involves delivering exceptional customer service experiences in a dynamic inbound/outbound contact centre environment while providing comprehensive information on government programs

Job Summary

  • The role involves delivering exceptional customer service experiences in a dynamic inbound/outbound contact centre environment while providing comprehensive information on government programs.
  • Employees enjoy true work from home flexibility with a dedicated home office space anywhere in Victoria, Australia.
  • The company offers structured professional growth through monthly performance reviews and ongoing development designed to fast-track careers.

Matching Summary

The role involves delivering exceptional customer service experiences in a dynamic inbound/outbound contact centre environment while providing comprehensive information on government programs.

Salary

Competitive BPO rates; Penalties included; Not specified

Skills & Requirements

Must-have

  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Computer proficiency with willingness to learn
  • Availability for rotating roster shifts Monday to Saturday
  • Must be 18 years of age or older

Nice-to-have

  • Passion for doing things better than the day before
  • Ability to build rapport with customers quickly
  • Empathetic and professional human-first approach
  • Quick learner with great attitude
  • Interest in government programs and processes

Key Requirements

  • Minimum 18 years of age
  • Australia-based residency required
  • Start date availability by June 15th 2026
  • Full-time commitment of 38 hours per week
  • No specific degree or prior experience required

Work Rights

Must be Australia-based

Tailored Resume

Cover Letter