The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit
Job Summary
The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit.
Field Engineers are expected to improve their technical skills, including clinical knowledge of assigned equipment, and support the effective operation of healthcare services in medical institutions through commercial proposals, thereby gaining customer trust.
The role involves working with the assigned sales representative to contribute to market share gain through service and building good relationships with affiliated distributors to develop business rooted in the region as business partners.
Matching Summary
The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, striving to maintain and improve customer satisfaction and maximize business growth and profit.
Skills & Requirements
Must-have
Field service experience
Customer communication skills
Problem-solving and escalation
Manual reading and execution
Logical explanation of issues
Nice-to-have
Proactive improvement suggestions
Building partner relationships
Clinical knowledge of equipment
Collaborating with sales teams
Key Requirements
1-2 years of field service experience in electrical/mechanical fields
Basic knowledge of electrical/computer/network (for inexperienced)
Logical explanation of events to customers
Ability to propose and execute operational improvements
Skill in accurately performing inspections and repairs by reading manuals
Ability to accurately escalate and resolve issues at customer sites