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Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive value in the rapidly growing Indian market. The role requires extensive experience in customer-facing services, project management, and the ability to build strong relationships with executive-level clients.
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Job Summary
The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
Matching Summary
Match Score: 75
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Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive value in the rapidly growing Indian market. The role requires extensive experience in customer-facing services, project management, and the ability to build strong relationships with executive-level clients.
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Skills & Requirements
Must-have
customer relationship coordination
customer roadmap communication
customer success plan development
customer concern resolution
customer adoption facilitation
customer reference utilization
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
functional domain expertise with Financials
Key Requirements
10+ years customer facing services role
3+ years project management experience
Experience with State & Local Government customer base
Customer management in complex software or SaaS environment