Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware
Job Summary
Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware.
Respond to customer questions concerning Amadeus Solutions, analyze, diagnose and correct problems within defined service levels, focusing on superior quality and highest possible first contact resolution.
Build and develop professional relationships with internal and external groups to meet customer expectations regarding issue resolution and service requests, while maintaining up-to-date knowledge of technical trends and innovations.
Matching Summary
Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gathering evidence and creating incident records to resolve issues before the customer is aware.
Skills & Requirements
Must-have
Amadeus solutions
troubleshooting client environment
system & network tools
problem tracking system tool
customer satisfaction
incident resolution
Nice-to-have
proactive monitoring and consulting
functional knowledge of specific applications
broad knowledge of system architecture
professional and productive working relationship
knowledge transfer
Key Requirements
2-3 years' experience Airline or GDS Help Desk
Bachelor’s Degree holder in Tourism or equivalent
Experience with Amadeus Reservations, Fares and Pricing and Ticketing
Experience in Departure Control System
Experience in Global Distribution System
Experience in Reservations
Good understanding of Tourism and Travel Business
2-3 years’ experience with Altea solutions (preferred)
Excellent English verbal and written communication skills