Your value lies in doing things right to ensure we deliver a great customer experience in uplifting the NPS
Job Summary
Your value lies in doing things right to ensure we deliver a great customer experience in uplifting the NPS.
Review the home loan applications with good understanding on customer request within agreed turnaround time, ensuring consistent accuracy in a high-volume environment.
Raise operational continuous improvement suggestions identified while completing tasks.
Matching Summary
Your value lies in doing things right to ensure we deliver a great customer experience in uplifting the NPS.
Skills & Requirements
Must-have
Exceptional customer service skills
Sound risk management practices
Understanding of CBA retail products
Analytical and problem-solving skills
Nice-to-have
Highly motivated self-starter
Curious mindset and ability to investigate
Key Requirements
Minimum of 3-5 years’ experience in a related operational role within the financial services industry
Bachelor's degree in Finance, Accounting, or Business